Refund and Returns Policy

Thank you for shopping with IT SQUAD SERVICES PRIVATE LIMITED. We aim to provide a reliable and transparent shopping experience. If you are not completely satisfied with your purchase, please review the policy below to understand your rights and our procedures.

1. Definitions

  • For the purpose of this policy:
  • Company / We / Us / Our refers to IT SQUAD SERVICES PRIVATE LIMITED
    Products / Goods refers to items available for purchase on our website
    Order refers to a request placed by you to purchase products
    Website / Platform refers to our online store operated by the Company
    You / Customer refers to the individual or entity purchasing products from us

2. Return Eligibility

  • You may request a return within 7 days from the date of delivery under the following conditions:
  • The product is defective, damaged, or not as described
    The item is unused, in original condition, and includes all packaging and accessories
    Proof of purchase (invoice/order confirmation) is available
  • We reserve the right to decline return requests that do not meet the above criteria.

3. Non-Returnable Items

  • The following items are generally not eligible for return:
  • Products purchased under sale, clearance, or special offers
    Items damaged due to misuse, improper handling, or normal wear and tear
    Products that are used, altered, or missing original packaging
  • (Additional exclusions may apply depending on product type.)

4. Order Cancellation Rights

  • Customers may request cancellation of an order within 7 days of delivery, subject to eligibility under this policy.
  • To initiate a cancellation or return request, you must notify us through email with your order details and reason for request.

5. Return Process

  • Once your return request is approved:

Our team may arrange a pickup from your registered address, or provide instructions for returning the product
The product must be securely packed in its original packaging
After receiving the item, our team will inspect it for quality verification .

6. Refund Process

  • Upon successful inspection and approval, refunds will be initiated to the original payment method
    Refunds are typically processed within 4–7 business days after approval
    The exact time for credit may depend on your bank or payment provider
  • No additional charges will be applied for processing refunds.

7. Important Notes

  • Returned products must be in unused and resalable condition
    The Company reserves the right to reject returns that do not meet policy requirements
    In case of disputes, the Company’s decision after verification shall be considered final

8. Contact Us

  • For any questions, return requests, or assistance, please contact:

IT SQUAD SERVICES PRIVATE LIMITED
TR 616, Plot No. 26, Block B
Mohan Cooperative Industrial Estate, Saidabad
Badarpur (South Delhi), South Delhi
New Delhi, Delhi – 110044, India

📞 Phone: +91 9217934453
📧 Email: support@shopitsquad.com